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Answering the Phone: Easily Confirm Information with a Spelling Alphabet
Do you keep a spelling alphabet at your desk? If you answer telephone calls and take messages, our expert virtual receptionists recommend it! The live virtual receptionists at Ruby® Receptionists often...
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Happy Holidays from Your Virtual Receptionists!
At Ruby® Receptionists, we pride ourselves on being more than just your average call answering service. So when the holidays roll around, we like to take the opportunity to treat our team of virtual...
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In Celebration of the Holidays…
Ruby® Receptionists will be closed on Friday, December 24th and Saturday, December 25th for the federally observed Christmas holiday. We will also be closed on Friday, December 31st and Saturday,...
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How to Make a Great Greeting, Part Two: Answering a Direct Line
Recently, we received an awesome comment on our blog post about how to create a great company greeting. Our reader Andy asked about the best way to answer a direct line, and we think it’s such a great...
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Ruby Resolutions for 2011!
Quirky felt cell phone cases by Hilary P. With 2011 almost upon us, I thought it might be nice to indulge in a time honored tradition and share some New Year’s resolutions. We’re not just any ol’...
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Ruby Gems: January Anniversaries!
Katy M. What a great way to start out the year! We’re celebrating two fabulous virtual receptionists’ anniversaries this month: Katy M. and Tasia P. Never missing a beat whether she’s answering phones...
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Small Business Tip: Time Management Strategies, Part One
Photo by Scott Feldstein As a member of Ruby® Receptionists’ Client Services Department, I routinely answer questions about our virtual receptionists and dole out phone answering advice. It’s my job to...
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How to Make Every Office Guest Feel Welcome
At Ruby® Receptionists, we aim to wow everyone we interact with, be it in person or when we’re answering phones. Although we’re an office full of live virtual receptionists, we don’t have a specific...
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Small Business Tip: Time Management Strategies, Part Two
To kick off the New Year, I shared a few of my favorite time-saving tips to help manage your schedule. This week, I’d like to continue with a few more suggestions on how to make the most of your time:...
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Free Tech Tools We Love: Gravatar, Spark, and Google Docs
We’re big fans of innovation here at Ruby® Receptionists; in fact, our virtual receptionists use advanced technology to answer phones for a variety of different businesses every day. And when we find...
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5 Positive Phrases You Should Steal
Words are powerful. They can create connections or put distance between folks; they can result in appreciation or frustration. At Ruby, we’ve found careful and positive phrasing leads to gratifying...
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Plan Your Year with Insights from Ruby’s Data
Call data is the backbone of an organization like Ruby, where we look to the information to help direct staffing and ensure we’re providing the best experience for callers. In addition to keeping Ruby...
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5 Meeting Tips Guaranteed to WOW
Let’s face it—meetings are not everyone’s cup of tea. We all have our own hang ups and frustrations but the major complaint I’ve heard most often is meetings don’t always feel productive. This could...
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Are You Overlooking a Critical Piece of Customer Service?
I think we can all agree customer service is important. Statistic after statistic has shown consumers are willing to spend more on a service or product if they believe it will result in a better...
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Paging Dr. Ruby Ep. 7: Delivering a Great Experience for Mobile Callers
Did you know that since 2011, U.S. businesses have seen a 130% increase in calls from folks searching on their mobile phones? This is great news for small businesses who are often located nearby—which...
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Ruby Founder & CEO to Speak at Exclusive Montgomery Summit
Ruby’s combination of real, human connections powered by smart technology has gained us national recognition and helped us achieve double-digit growth year after year. And next week, Ruby’s founder and...
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7 Years in the Top 100 Best Companies in Oregon
It’s rare for a company to sustain double-digit growth year after year, while maintaining a close-knit culture. Being named a top 10 “Best Company to Work For in Oregon” for the seventh year in a row...
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Come Say Hello at ABA Techshow March 17-18th
Rubys like nothing more than to make personal connections—especially when it’s face to face! Next week, several members of our team will be in attendance at the American Bar Association’s annual...
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Client Spotlight: Museum Hack
When your company’s mission is to produce customized, unique experiences for your customers, it’s important to deliver personalized service from the outset. For Nick Gray, Founder and CEO of Museum...
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We’re In the Middle of an Inbound Call Renaissance—Are You Ready?
How cool are smartphones? These little computers allow us easy access to a wealth of information and services, and although we may rely on them more than we’d like, there’s no doubt about their...
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